Policy Q&A Chatbot

Policy PDFs are long and employees misinterpret rules on leave, conduct, and travel.

AI can reduce repetitive effort and surface options humans still decide — when grounded in the right data and oversight.

A policy chatbot answers questions with verbatim citations and version awareness.

Version-controlled policies are indexed; answers cite section numbers for verification.

• Employees
• HR shared services
• HRBPs

• Relevant HRIS / ATS records
• Role or policy context
• Access and consent rules

• RAG
• LLM

No independently reported impact recorded for this item yet.

• Experience
• Quality

Bias inheritance, stale data, privacy obligations and over-automation of people decisions. Keep humans accountable for outcomes that affect careers.

Start narrow, define evaluation criteria, involve legal/HR governance early, and measure adoption plus quality — not only model accuracy.